What data do we collect about you?

We collect information when you set up your HelloChat account and use the services available within HelloChat (such as posting photos to your Moments feed or following Official Accounts). To set up your account, we collect your nickname, mobile number, and a password. You can further refine and populate your profile with additional information.


How do we use your info?

We use your information to provide HelloChat to you, allow you to communicate with other users, and to use the features of the HelloChat Open Platform. We use your information for account set-up, to facilitate communications, provide support, allow you to access features of HelloChat, and to improve HelloChat. HelloChat uses contact channels provided by you, such as a mobile number or email address, for verifying and protecting your account and for important administrative reasons and does not use these channels for promotional or marketing reasons.


Who do we share your data with?

We use third parties for support services, such as SMS service providers for account validation, mapping and points-of-interests services, translation services, and support services. We use these third-party services solely to process or store your information for the purposes described in this policy. We also share your information with related group companies of Tencent and as required by law. Aside from the previously mentioned purposes, HelloChat does not share your data to third parties without your prior explicit consent. Any third party (selected by us) with whom we share user data will provide the same or equal protection of user data as stated in this policy.


Where do we process your data?

Our servers are located in Canada. We also have support, engineering and other teams that support the provision of HelloChat to you, located around the world. Your data may be accessed from such locations. Rigorous internal control measures are undertaken to strictly limit access to your data by designated team members.


How long do we keep hold of your data?

The time we retain your information for depends on the type of information – for example, log-in data is retained for up to 90 days from the date the data is collected. If you instruct us to delete your HelloChat account, your information is deleted within 60 days of the latter of verification of account ownership and receiving your account deletion request.


How can I exercise my rights over my data?

You may have special rights over your data and how we can use it. These include how you can access the data, erasing the data, restricting how your data can be used, objecting to its use, and getting a copy of your information.


How will we notify you of changes?

If there are any significant changes to this Privacy Policy, we will send you a notification before the change becomes effective. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at


Contact Information for Dispute Resolution

If you have any concerns or complaints, please contact us here.